Policy Center
Hamari return, privacy aur warranty policies ek hi jagah.
Return Policy
At SOBO, we are committed to ensuring your complete satisfaction with our premium lifestyle and healthcare products. If, for any reason, you are not entirely pleased with your purchase, our return policy is designed to provide a seamless and transparent process.
Eligibility for Returns
- Time Frame: Returns are accepted within 30 days from the date of purchase.
- Condition: Products must be unused, in their original packaging, and accompanied by the original receipt or proof of purchase.
- Non-Returnable Items: Gift cards, personalized items, and products marked as final sale are not eligible for return.
Return Process
- Initiate a Return: Contact our Customer Service team to obtain a Return Authorization Number (RAN).
- Prepare the Package: Securely pack the item(s) in their original packaging, including all accessories and documentation. Clearly indicate the RAN on the outside of the package.
- Shipping: Ship the package to the address provided by our Customer Service team. We recommend using a trackable shipping method to ensure safe delivery.
Refunds
- Upon receipt and inspection of the returned item(s), we will process your refund to the original method of payment within 7-10 business days.
- Please note that shipping and handling fees are non-refundable.
Exchanges
- To exchange a product, please follow the return process and place a new order for the desired item.
Damaged or Defective Items
- If you receive a damaged or defective product, contact our Customer Service team within 7 days of receipt for assistance with a replacement or refund.
Contact Us
For any questions or to initiate a return, please reach out to our Customer Service team at support@sobo.co.in or call +91 8076281941.
We value your patronage and strive to provide an exceptional shopping experience. Your satisfaction is our utmost priority.
Privacy Policy
At SOBO, we are steadfast in our commitment to safeguarding your personal information with the utmost care and discretion. Our privacy policy is designed to reflect our dedication to protecting your data, ensuring transparency, and maintaining the trust you place in us.
Information Collection and Use
We collect personal information that you provide to us voluntarily, such as your name, contact details, and preferences, to enhance your experience with our products and services. This information enables us to process your orders efficiently, personalize your interactions with us, and inform you about products and services that may interest you.
Information Sharing and Disclosure
We respect the confidentiality of your personal information and do not sell or share it with third parties for commercial purposes. However, we may disclose your information to trusted partners who assist us in operating our website, conducting our business, or servicing you, provided they agree to keep this information confidential. Additionally, we may release your information when required to comply with legal obligations.
Data Security
We implement robust security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our systems are regularly reviewed and updated to ensure the highest standards of data protection.
Your Rights
You have the right to access, correct, or delete your personal information held by us. Should you wish to exercise these rights or have any concerns about your privacy, please contact our dedicated support team.
Policy Updates
We may update our privacy policy periodically to reflect changes in our practices or legal requirements. We encourage you to review this policy regularly to stay informed about how we are protecting your information.
Contact Us
If you have any questions or require further information about our privacy practices, please do not hesitate to reach out to us at support@sobo.co.in or call +91 8076281941.
Your privacy is of paramount importance to us at SOBO, and we are committed to ensuring that your personal information is handled with the highest level of care and respect.
Warranty Information
At SOBO, we are committed to providing our esteemed clientele with products of unparalleled quality and craftsmanship. To ensure your complete satisfaction and peace of mind, we offer the following warranty coverage:
Standard Warranty
- Duration: All SOBO products are accompanied by a complimentary one-year comprehensive warranty, effective from the date of purchase.
- Coverage: This warranty encompasses all mechanical, electrical, and upholstery components, safeguarding against any defects in materials or workmanship under normal usage conditions.
Extended Warranty
- Availability: For clients desiring prolonged protection, SOBO offers extended warranty plans. These plans can be acquired at the time of purchase to ensure uninterrupted coverage beyond the standard warranty period.
Service Excellence
- On-Site Assistance: Our dedicated service team is available to provide on-site support within metropolitan areas, ensuring any concerns are addressed promptly and conveniently.
- Genuine Parts: In the rare event that repairs are necessary, we utilize only authentic SOBO components to maintain the integrity and performance of your product.
International Considerations
- Global Support: While our primary service operations are based within the country of purchase, SOBO endeavors to assist international clients. Please note that products transported outside the original country of purchase may incur additional charges, including freight, customs duties, and service fees, in accordance with local regulations.
Warranty Activation and Claims
- Registration: To facilitate seamless service, we recommend registering your product upon purchase. This ensures prompt assistance and verification of warranty coverage.
- Claims Process: Should you encounter any issues, please contact our customer care team with your proof of purchase. We are dedicated to resolving any concerns with the utmost efficiency and professionalism.
At SOBO, we stand behind the excellence of our products and are devoted to delivering a service experience that reflects the sophistication and quality our discerning clients expect.