Return Policy

At SOBO, we are committed to ensuring your complete satisfaction with our premium lifestyle and healthcare products. If, for any reason, you are not entirely pleased with your purchase, our return policy is designed to provide a seamless and transparent process.

Eligibility for Returns:

• Time Frame: Returns are accepted within 30 days from the date of purchase.
  Condition: Products must be unused, in their original packaging, and accompanied by the original receipt or proof of purchase.
• Non-Returnable Items:

Gift cards, personalized items, and products marked as final sale are not eligible for return.

Return Process:

• Initiate a Return: Contact our Customer Service team to obtain a Return Authorization Number (RAN).
• Prepare the Package: Securely pack the item(s) in their original packaging, including all accessories and documentation. Clearly indicate the RAN on the outside of the package.
• Shipping: Ship the package to the address provided by our Customer Service team. We recommend using a trackable shipping method to ensure safe delivery.

Refunds:

• Upon receipt and inspection of the returned item(s), we will process your refund to the original method of payment within 7-10 business days.
• Please note that shipping and handling fees are non-refundable.

Exchanges:

• To exchange a product, please follow the return process and place a new order for the desired item.

Damaged or Defective Items:

• If you receive a damaged or defective product, contact our Customer Service team within 7 days of receipt for assistance with a replacement or refund.

Contact Us:

For any questions or to initiate a return, please reach out to our Customer Service team at support@sobo.co.in or call +91 8076281941.

We value your patronage and strive to provide an exceptional shopping experience. Your satisfaction is our utmost priority.