Warranty Information

At SOBO, we are committed to providing our esteemed clientele with products of unparalleled quality and craftsmanship. To ensure your complete satisfaction and peace of mind, we offer the following warranty coverage:

Standard Warranty

• Duration: All SOBO products are accompanied by a complimentary one-year comprehensive warranty, effective from the date of purchase.
• Coverage: This warranty encompasses all mechanical, electrical, and upholstery components, safeguarding against any defects in materials or workmanship under normal usage conditions.

Extended Warranty

• Availability: For clients desiring prolonged protection, SOBO offers extended warranty plans. These plans can be acquired at the time of purchase to ensure uninterrupted coverage beyond the standard warranty period.

Service Excellence

• On-Site Assistance: Our dedicated service team is available to provide on-site support within metropolitan areas, ensuring any concerns are addressed promptly and conveniently.
• Genuine Parts: In the rare event that repairs are necessary, we utilize only authentic SOBO components to maintain the integrity and performance of your product.

International Considerations

• Global Support: While our primary service operations are based within the country of purchase, SOBO endeavors to assist international clients. Please note that products transported outside the original country of purchase may incur additional charges, including freight, customs duties, and service fees, in accordance with local regulations.

Warranty Activation and Claims

• Registration: To facilitate seamless service, we recommend registering your product upon purchase. This ensures prompt assistance and verification of warranty coverage.
• Claims Process: Should you encounter any issues, please contact our customer care team with your proof of purchase. We are dedicated to resolving any concerns with the utmost efficiency and professionalism.

At SOBO, we stand behind the excellence of our products and are devoted to delivering a service experience that reflects the sophistication and quality our discerning clients expect.